Field Service Technician

A Data Tech Cafe Field Service Technician is responsible for performing various types of installation, setup, troubleshooting and support at customer locations.  While not onsite, Field Technicians are expected to provide Tier II or Tier III support to Service Desk. Field Technicians work with customers and vendors on a regular basis, providing training and product support, and manage multiple assignments and tasks simultaneously.

Essential Tasks & Major Duties

  • Perform onsite PC and equipment setups for customers locally and across the US, including installing, diagnosing, repairing and upgrading all hardware and equipment while ensuring optimal performance.
  • Troubleshoot and test network connectivity to devices and repair or replace hardware when required.
  • Maintain control of equipment during installation; clean up job site after project is complete.
  • Maintain tools and parts/supply inventory and forecast for future setup or onsite work.
  • Create and complete daily work logs, service tickets and expense reports accurately and timely.
  • Maintain and upkeep physical network at DTC Corporate office.
  • Provision devices and stage hardware for new workstation setups.
  • Provide Tier II or Tier III support to the Service Desk; manage and complete escalation work remotely or onsite.
  • Create and/or update documentation and wikis that pertain the job processes.

Knowledge Skills & Abilities

  • Associates degree in CIS or equivalent experience; Bachelor’s preferred.
  • Minimum two years of IT experience in Help Desk, Field Support and/or Technical Support.
  • Intermediate/Advanced proficiency with Microsoft office Suite.
  • Demonstrates successful ability to troubleshoot computers, networks and servers
  • Must have knowledge of various products
  • Demonstrates successful ability to collaborate on cross-functional teams and work collaboratively with various departments.